Terms of Service

These terms are between Vera Digital Media LLC, a New Mexico limited liability company ("Vera", "Vera Digital Media", "we", "us"), and the business or person ordering services or using this site ("you", "client"). By using the site, or by accepting a proposal, quote or order from us, you agree to these terms. A signed proposal or services agreement takes priority if it conflicts with these terms.

We offer brand identity and graphic design, web design, video production and digital illustration, individually or together. The scope, deliverables, number of revision rounds, price and timeline for each project are set out in a written proposal or order form. Work outside that scope is quoted and agreed separately before we start it.

Quotes are valid for 30 days unless stated otherwise. Prices are shown in the currency stated in your quote, and taxes are added where they apply. Promotional pricing, founding-client offers, bundles and discounts apply only for the period and services described in the offer, cannot be combined unless stated, have no cash value, and may be withdrawn or changed before you accept them.

Unless your proposal says otherwise: a deposit of 50% is due before work starts, and the balance is due [on delivery / within 14 days of invoice]. Late payments may incur interest at 5% and work may pause until the account is current. Final files are released on full payment.

Each service tier includes the number of revision rounds stated in your proposal. A round is one consolidated set of feedback. Additional rounds, or changes that alter the agreed scope or direction, are billed at our then-current rate. Approval of a stage means work can proceed to the next stage.

Timelines are estimates and depend on you supplying content, assets, feedback and approvals on time. You agree to provide accurate information and to make sure you have the right to use everything you give us, including text, images, logos, music and footage. Delays on your side move delivery dates accordingly.

Subject to full payment, you receive the rights to the final deliverables described in your proposal for your business use. We keep ownership of our working files, tools, templates and pre-existing materials. Third-party assets such as fonts, stock elements, music and plugins remain under their own licenses, and we will tell you which licenses apply. You give us permission to show the finished work in our portfolio and marketing unless you ask us not to in writing.

Each party will keep the other's non-public business information confidential and use it only for the project. This does not apply to information that is public, already known, or required to be disclosed by law. Freelancers and contributors who work on your project are bound by written confidentiality terms.

Unless included in your proposal, hosting, domains, ongoing maintenance, third-party subscriptions and security monitoring are not part of the service. Third-party platforms and tools have their own terms and may change or fail outside our control.

You may cancel a project in writing at any time. You pay for work completed and costs committed up to the cancellation date, and the deposit is non-refundable / credited against work completed. If we cancel for reasons other than your breach, we refund fees for work not yet delivered.

Use the site lawfully and do not attempt to disrupt it or access it without permission. Content on the site is owned by Vera or its licensors and may not be copied or reused without our written consent. Information on the site is general and does not form an offer until we issue a proposal. See our Privacy Policy for how we handle your information.

We will provide services with reasonable skill and care. Except as stated in these terms, services and the website are provided as they are, and we do not promise specific business results such as sales, traffic or rankings. To the extent the law allows, our total liability arising from a project is limited to the fees you paid for that project [confirm cap], and we are not liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.

You will cover us against third-party claims arising from materials you supply or your use of the deliverables in breach of these terms, to the extent the law allows.

Either party may end the agreement for material breach that is not fixed within 14 days of written notice. Sections that by their nature should continue, including payment, ownership, confidentiality and liability, survive termination.

These terms, and any dispute arising out of or relating to them or to our services, are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules.

If a dispute arises, we will first try to resolve it in good faith. Either party may start this by written notice to the other, and both will speak within 30 days of that notice. If the dispute is not resolved, it will be brought exclusively in the state or federal courts located in New Mexico, and each party consents to those courts' jurisdiction.

Nothing in these terms limits any rights you have under mandatory consumer-protection laws where you live that cannot be waived by contract.

We may update these terms from time to time. The version in force when you accept a proposal applies to that project.